Authored websites (HTML, CSS, JavaScript, PHP, Responsive Design) for 15 years. Passion for video filming and editing, eye for a good photograph, proficient with design/photo editing software. Advocate and contributor to open source software. 5+ years support, management and tuition roles for e-commerce, CRM and CMS. Proven track record for data security and PCI DSS compliance. Linux web server deployment and administration since 2011. Installation and management experience of IT systems and networks (Windows, Mac, Linux).

Work Experience

Freelance

GNU/Linux Sysadmin, Web Developer and Constituent/Customer Relationship Management (CRM) Specialist

August 2003 - Present

Specialising in open source software I've worked with Joomla, Wordpress, Drupal, Magento, CiviCRM, Bootstrap, Material Design, GNU/Linux and more. Since 2011 I've specialised in implementing, training, administrating and supporting CMS/CRM websites for large organisations dependent on membership and event registrations. I've also contributed to the development of the open source CRM project CiviCRM. civicrm.org

  • Managing CRM based self-service event and membership registration websites that have an average yearly turnover of up to £500,000.
  • Providing training and rapid-response support to CRM & CMS users
  • Secure Virtual Private Server (VPS) hosting with round the clock monitoring.
  • Monitor, test and administer security updates to meet Data Protection and PCI DSS compliance.
  • E-mail marketing and social media management
  • Analysis, manipulation and migration of important data with a track record for accuracy and security
  • CLIENTS HAVE INCLUDED: International Corporate Governance Network, Bazaarvoice, Bees & Honey Partnership, Governance Publishing, Kolor Skemes, Taunton Leisure

ICGN (International Corporate Governance Network)

CiviCRM/Joomla (implementer, administrator, trainer, support, tester, server administrator)

June 2011 - January 2016

Not-for-profit ICGN wanted to replace their limited bespoke CMS/CRM with an open source solution to manage their international membership and event registrations and sizeable web content.

  • With over 4,500 contacts and several events a year, CiviCRM processed an average yearly turnover of £500,000.
  • Members and 900+ pages of public and member-restricted content was migrated to Joomla and CiviCRM.
  • Inherited membership structure enabled memberships to be allocated to selected contacts within an organisation.
  • A method was created to exclude VAT to organisations within the European Union once they entered their VAT identification number.
  • Skip logic was used in forms to tailor self-service registrations and renewals. Discounts could be applied when members logged in.
  • Events registrations made use of CiviCRM's custom fields & profiles, additional roles, multiple price sets, smart groups and custom reports.
  • Regular training and rapid response support were provided to a regularly changing internship based staff.
  • Secure Virtual Private Server (VPS) hosting with round the clock monitoring.
  • Staging web server with a duplicate of the site was used to test; updates, custom edits and event registrations. It was also used for staff training.
  • Online proxy voting system to meet legal requirements.
  • Customised reports to match committee member requests.
  • Members networking area with sortable directories.
  • Monitor, test and administer security updates to meet Data Protection and PCI DSS compliance.

Volunteer

Glastonbury Festival

Venue Steward Supervisor

June 2010 - PRESENT

Protect public safety and provide information or advice to festival-goers. Oversee and ensure the safety of a team of stewards at various venues within the festival.

  • Helping to raise up to £35,000 for local charities.

Surfers Against Sewage (Charity)

South West Regional Rep

September 2016 - PRESENT

Be the voice of SAS in and for my local community. Protect and conserve our oceans and beaches

  • Leading beach cleans
  • Conducting educational talks
  • Empowering my community to take ownership of their beaches and safegaurd them for future generations to enjoy

Education

Weston-super-Mare Technical College

Pre-Public Services

Diploma with Credit

1991 - 1993
  • GCSE - Outdoor Education Grade A
  • MLTB - Training Completed for Mountain Leader & Single Pitch Climbing
  • CCPR - Basic Expedition Training Award
  • BCU - Kayaking Trainee Instructor, 1, 2 & 3 Star & Proficiency Test
  • YMCA - Weight Training & Circuit Training Health Related Exercise Level 1
  • BOF - Orienteering Coaching Award
  • ASA - Swimming Personal Survival Level 2

Priory School, Worle, Weston-super-Mare

1986 - 1991
  • 5 GCSE's Grade E-C, Maths & English Grade C

Skills

Frontend

Web Development

  • HTML5/CSS3
  • Javascript/Jquery
  • WordPress/Joomla
  • Responsive Web Design
  • Bootstrap/Material Design
  • Magento
  • PayPal/Sagepay
  • Graphic Design/Vector Drawing

Backend

Web Development

  • PHP
  • MySQL/MariaDB/phpMyAdmin
  • Apache/Nginx
  • CLI/Bash/SSH
  • DNS
  • SSL/TLS Lets Encrypt
  • Node.js
  • Git, JIRA, GitHub

Services

  • Unix/Linux OS Management
  • LAMP/LEMP Stack
  • Data Security/Backups/Encryption
  • Virtual Private Servers (VPS)
  • Data Migration/Excel, Calc
  • Project Management

Marketing

  • Social Media Management
  • Brand Reputation
  • HTML Email Creation/Mailing List Management
  • CiviCRM/phpList
  • SEO/Google Analytics
  • Video Editing

Personal

  • Extrovert
  • Honest/Ethical
  • Safe/Responsible
  • Innovative/Resourceful
  • Exacting/Eye for Detail
  • Communication/Leadership
  • Hypothesising/Problem-Solving
  • Planning/Management
  • Research/Documenting
  • Highbrow Witty Humour

Interests

Windsurfing

Snowboarding

Surfing

Walking

Music

Sail Making

Open-source software

References

I worked with Mark for several years. He set up our new website (www.governance.co.uk), migrated the content from our old website, trained us so we could update the content ourselves and generally provided support and back up when the inevitable technical glitches cropped up. He was always very responsive to any requests, replying promptly and comprehensively. He took time to understand our business and was proactive, making suggestions for ways we could improve our services. I would recommend him wholeheartedly.
— Lesley Stephenson, Owner at Governance Publishing & Information Services Ltd
Mark worked with us on a number of projects which were all different. He has a very wide and diverse skill set and wasn't just our web developer he also installed and managed our computers and network. If we used an application or framework that Mark wasn't familiar with, he very quickly became the expert. He worked very professionally with all our clients, and designers, on a daily basis and was always available for our support contracts. He's careful, trustworthy, easy to get along with and a great problem solver/fixer who thinks outside the box. Very handy to have around
— Alan Smith, Owner at Kolor Skemes Ltd (Now called WithPrint)